Technology Support

Need Help?

Contact: Ms. Mason

Trouble Shooting:

    • Hardware: Call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). ONLY call this number to ask about setting up your iPad or accessing learning applications once you receive the device.

    • Software: Call the DOE Service Desk at 718-935-5100.


  • Send an email to AppleCare at Please include the device’s serial number and a brief description of the issue.

  • Technical Support for Families Please fill out this form to let us know what issues you are having with NYCDOE iPads, other devices, or other technical problems. We will use the contact information you provide to get in touch with you and try to solve your problem.